To order an item from out online shop, please follow this procedure:
When you have found the item you like, please select the desired size and put it into your shopping cart by clicking "add to cart". All of the items that you have selected will be stored in the shopping cart until the completion of the order. When you want to complete your order, go to your shopping cart and click on "checkout". Now follow the system instructions that will take you step by step through our ordering and payment process. After completing the order, you will receive an order confirmation from us by email, which will list the products that you have selected again.
In each product description you will find the body measurements of the model on the picture. This could help you to choose the right size. If you are nevertheless not sure about which size to choose, then please use the contact form or send us an email at firstname.lastname@example.org to tell us your size, your weight and the product name. We will come back to you as soon as possible with the right size.
If the goods you have ordered are not available or if your credit and identity check had a negative result, this may result in the cancellation or non-acceptance of your purchase order. For further information please send us an email at email@example.com.
Are items damaged or missing from shipping? In this case, we ask you to report the damage to DHL within 7 working days of delivery and to inform our customer service about it.
Please bring the damaged package with the remaining contents to a DHL post office. Then send us the letter stamped by DHL by email or PDF.As soon as we have received the PDF or the picture from you, we will arrange for it to be forwarded, provided the items are in stock.
Our customer service will then inform you about the further process.
Please note that if you do not contact us in time, we cannot guarantee any liability!
Please follow the instructions below:
1. Complete the attached returns note, then pop inside your parcel.
2. Create your return label: Customers from following countries are able to use our return labels. For all further returns please note step 4.
Following price will be deducted from the refund:
Benelux, Austria and Denmark: 7.00€
France and UK: 10.00€
Portugal and Sweden: 20.00€
Please click here to get to print your return label:
3. Bring the package to a DPD-Post office of one of 22.000 DPD-Pickup parcel shops in Europe's main business centers
4. For all other international clients please return your package to the following address:
2Y Premium GmbH
Im Hagenkamp 13
We accept the following credit cards for your payments in the 2y-premium.com online shop: Master Card, Visa Credit, Visa Debit, Visa Electron, Solo, Laser, Delta and American Express.
Furthermore you can use Paypal, Mollie Ideal, Sofort Banking, Bancontact and Apple Pay to pay your order.
Please note that the goods ordered can only be shipped if the credit card details you have entered are accepted. All of the security information on the card must therefore be entered. After the details have been checked successfully, the goods ordered will automatically be shipped from our warehouse.