The European commission provides a platform for online dispute resolutions (ODR) which can be accessed athttps://ec.europa.eu/consumers/odr/. In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we will participate in dispute settlement proceedings before a consumer dispute resolution body. Consumers can contact their national European consumer centre in this regard. the respective contact details of the individual ECCS can be found at https://www.evz.de/en/alternative-dispute-resolution/adr-in-europe/.
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